Refund policy

Last updated: October 6, 2026

Damaged, defective or incorrect items

If an item arrives damaged, defective, incomplete or different from your order, contact jota.agency72@gmail.com within 30 days of delivery. Include your order number, a description of the problem and clear photos when possible. Keep the packaging while we review the issue.

After we verify an eligible problem, we will arrange a refund to the original payment method, including applicable tax for the affected item, or a replacement if you prefer. You will not be charged shipping to resolve a problem caused by us or our fulfillment supplier. We handle eligible claims using the information you provide; do not mail products back unless we have given you specific instructions.

Change-of-mind purchases

For our launch collection, we do not offer change-of-mind returns or exchanges for correctly supplied, non-defective items. Please check the product description, selected color, dimensions, included pieces and delivery estimates before ordering. This restriction does not apply to damaged, defective, missing or incorrectly supplied items and does not limit rights required by law.

Cancellations and address changes

Email us as soon as possible if you need to cancel or change an address. We can cancel an order if fulfillment has not started. Once processing or shipping begins, cancellation or redirection may not be possible. If we confirm a cancellation, we will refund the original payment method.

Missing or delayed deliveries

If your order has not arrived after the estimated delivery window, contact us with the order number. We will investigate with our fulfillment supplier and carrier and arrange an appropriate resolution. Check the delivery address and tracking information. A tracking scan does not prevent you from reporting a delivery problem.

Refund timing

We will email you when a refund is approved and initiated. Your bank or payment provider controls when it appears on your account. If you do not see it after 10 business days, contact us so we can check the refund status.

Contact and legal rights

Email jota.agency72@gmail.com before sending any item anywhere. Our supplier ships from China and there is no customer walk-in return location. This policy does not exclude rights or remedies that applicable law requires.